What type of payments are accepted?

 

We accept payment from all major credit cards via PAYPAL, Cash at facility, or Money Orders via mail.

Sorry, we do not accept personal checks. 

 

Money orders should be made out to: Out Of This World Fireworks Inc.

                                       And shipped to: 3420 nw 72nd ave

                                                                      Hollywood,Fl, 33024

 

Shipping Questions

 

• Q: Why do you charge to ship fireworks orders to your customers?

   

• A: Fireworks shipping is very costly.  The hazardous nature of the goods requires us to use a freight company like Yellow Freight, Overnight Express, and other trucking companies. The fees we are charged are actually much higher. However, we want to make purchasing fireworks affordable.  Therefore, we offer percentage tiers to absorb some of the shipping costs for our customers.  

   

• Q: Why can't US Fireworks deliver my fireworks through the Post Office?

   

• A: The US Post Office will not accept fireworks for delivery through the mail. This forces us to use trucking companies instead. It is illegal to ship most fireworks through the US mail.

  However, we do have a section of mailable items, such as sparklers, snap pops, party pops, and snakes that can be shipped via UPS Ground.

   

• Q: Why don't you use FedEx or UPS to deliver fireworks?

   

• A: We do use them to ship the "mailable" items, however the larger fireworks items can not be shipped via UPS or FedEX.

   

• Q: How long does it take to have something shipped to me?

   

• A: Delivery can take from 3 to 14 days to most places. Most orders arrive in 10 days or less.

   

• Q: Why do you require my zip code, phone number, and email address to be on the shipping address section of my order?

   

• A: The zip code is used by the trucking company to route your order to the correct truck terminal. The phone number is used by us and the trucking company to call you in order to arrange for delivery of your items. We use your email address to notify you of the tracking number once your order has been shipped.

   

• Q: I ordered something two weeks ago and it did not arrive. How can I find out what happed to my order?

   

• A: Please contact us by email at outofthisworldfireworks@gmail.com. If your order is lost in transit, we will help you track your shipment. In the event the shipment is lost, the freight company will reimburse you for your order. If you refuse your order when it arrives, no reimbursement will be made.

  All of our merchandise is packed carefully and securely before it is given to the trucking company for delivery. Once the shipment is in the hands of the carrier, our responsibility ceases. However, we will work with you to resolve any issue with the trucking companies that deliver our merchandise.

   

• Q: My shipment just arrived and it appears to be damaged. What should I do?

   

• A: If the shipment appears to be damaged upon receipt, please have the delivery agent make a notation stating that fact. Any notification delay may result in a loss to you. We cannot honor claims that a carrier is responsible for. All claims for shortages and/or damages must be made within ten (10) days of receipt of your merchandise. If you have any questions related to shipping, please call us. We are always happy to help.

   

General Questions

 

• Q: My State does not allow fireworks to be sold without a permit to store and use fireworks items. How is US Fireworks able to ship fireworks to me without breaking the law?

   

• A: As a seller of fireworks, we are required to comply with Federal law and the regulations for our State. As a purchaser of fireworks, the responsibility for following your State laws falls upon you, not us.

  Under Federal law, all of the consumer fireworks we sell are legal. These fireworks have been tested by laboratories, such as AFSL, and meet the requirements of US laws. Because the transaction is considered interstate commerce, US Fireworks is subject to Federal law. However, as a purchaser of fireworks, you are obliged to abide by your State and local laws. Additionally, you agree to do this each time you purchase fireworks from us and accept our Terms and Conditions.

   

• Q: Do you notify my State or local authorities before you ship fireworks to me?

   

• A: No. We are under no requirement to notify any authority regarding the shipment of fireworks. The same goes for the trucking companies we use.

 

 

   Q: You have a "no refunds" policy on your fireworks sales. Why do        you do that?

     

     A: Once your fireworks have been shipped, they can never be returned. Do not order fireworks if there        is any chance that you may not want them once they arrive -- all sales are final. If you do instruct the      shipper to return your shipment after it arrives, you will be charged ACTUAL FREIGHT CHARGES for              BOTH directions, plus a $37 restocking fee. In most cases, this can exceed the cost of the order due to          the    high cost of transporting HAZMAT materials.

 

• Q: I purchased a bundle of 1280 firecrackers. When I set them off, some of them did not explode. Shouldn't I be able to get some of my money back?

   

• A: No. We try very hard to deal with the most reputable manufacturers in the world, however because fireworks are hand made,there is still the possibility that there may be a dud or malfunctioning component in a fireworks item. When we discover items that appear to exhibit a high failure rate, we remove them from our inventory. Although most fireworks items have a better than 99% success rate, the occasional dud is a consequence of buying and shooting fireworks.